Welcome to Positive Rent Reporters (the “Site”). Your access and use of the Site, features, products and services provided by Positive Rent Reporters, LLC (“Positive Rent Reporters,” “we,” “us,” or “our”) through the Site, but excluding any software, products or services provided by Positive Rent Reporters under a separate written agreement, (individually and collectively, the “Service”) is subject to the terms and conditions in this Terms of Use (this “ToU”). You must agree to this ToU in order to use the Service. If you use the Service, or click to accept or agree to this ToU if presented to you in a user interface for the Service, we will understand this as your acceptance of this ToU and your agreement to all of its terms and conditions. By accepting this ToU or using the Service, you represent and warrant that you have the legal capacity to enter a contract in the jurisdiction where you reside. If you do not accept this ToU, then you may not use the Service. If you are a renter, by submitting Submitted Information (defined in Section 12 below) such as your name and rent amount, you agree that Positive Rent Reporters may contact your landlord or property manager to verify such information. If you are a landlord or property manager, you acknowledge and agree that you have read the “Notice to Furnishers of Information” at the end of this ToU. If you are using the Service on behalf of your employer or another entity (“Organization”), you represent and warrant that you have full legal authority to bind your Organization to this ToU. Accordingly, all references in this ToU to “you” or “your” shall be deemed to include your Organization, except where the context may otherwise require. If you do not have such authority, then you may not use the Service on behalf of your Organization and you must discontinue all use of the Service immediately.
ToU Updates. Positive Rent Reporters may update this ToU at any time, and Positive Rent Reporters will post the updated version of this ToU on the Site. You understand and agree that you will be deemed to have accepted the updated ToU if you use any aspect of the Service after the updated ToU is posted. If at any point you do not agree to any portion of this ToU then in effect, you must immediately stop using the Service.
Subscription Your Positive Rent Reporters subscription will continue and automatically renew until terminated. To use the Positive Rent Reporters service you must provide us with a Payment Method. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time. You must cancel your membership before it renews in order to avoid billing to your Payment Method of the subscription fees for the next billing cycle (see “5.6 Cancellation By You” below).
Positive Rent Reporters offers Monthly and Annual subscriptions. The Monthly subscription has an initial and recurring payment charge each month. The subscription will be created, and the initial charge posted, on the day that your initial rent history is ready to be reported to a credit bureau, and the subscription will auto-renew every month on that date going forward. The Annual subscription covers a period of 12 months, will be created and charged on the day you sign up for service, and will auto-renew on the anniversary each year.
Provision of the Service. You are responsible for any Internet connection and telecommunications fees and charges that you incur when accessing the Service. You acknowledge and agree that Positive Rent Reporters may make changes to any aspect of the Service at any time without notifying you in advance.
Termination of Service. Positive Rent Reporters reserves the right to deny service to any person or entity at Positive Rent Reporters’ sole and absolute discretion. You acknowledge and agree that Positive Rent Reporters may stop providing the Service or restrict your use of the Service at any time, without notifying you in advance, for any reason or no reason, including, without limitation, for any violation of this ToU or if Positive Rent Reporters suspects that you have used any aspect of the Service to conduct any fraudulent or illegal activity. If Positive Rent Reporters disables your access to your account, you may be prevented from accessing the Service, your account details or any materials contained in your account. If Positive Rent Reporters terminates your service for what it believes to be fraudulent activity, you shall not receive a refund of fees paid to Positive Rent Reporters.
Accounts and Security. 5.1. Account. To access certain features of the Service, you must have an account. You may only register for an account if you are eighteen or older and have a valid U.S. Social Security Number. By registering, you certify that you meet these criteria. You may be required to provide information about yourself as part of the registration process or your continued use of the Service. All information you provide to us must be true, accurate, current, and complete information. You are required to keep all information up to date and accurate. You agree not to misrepresent your identity, your personal information, or other information you provide to us.
5.2. Fees. You agree to pay all applicable fees and taxes incurred by you or anyone using your account. Unless otherwise noted, all currency references are in U.S. dollars. All fees and charges are payable in accordance with payment terms in effect at the time the fee or the charge becomes payable. Positive Rent Reporters may, from time to time, modify, amend, or supplement its pricing and billing procedures, and such changes shall be effective immediately upon posting a link to an update of this ToU or posting such changes elsewhere on the Site. You understand that Positive Rent Reporters may report your rent history to one or more credit bureaus, however, Positive Rent Reporters does not offer any guarantee that it will report to any credit bureau in the future. Should Positive Rent Reporters initiate reporting with a bureau that it did not previously report to, there shall be no additional charge to you for reporting your rent history or ongoing rent payments to such bureau. If there is a dispute regarding your payment of fees, or the Service, Positive Rent Reporters shall have the right to terminate your account without prior notice. For the avoidance of doubt, if you purchase a monthly (or other periodic) membership, you agree and acknowledge that your subscription has an initial and recurring payment charge each month beginning on the date that your initial rent history is to ready to be reported to a credit bureau at the then-current subscription rate, and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Positive Rent Reporters after the expiration date of your payment card. YOU ACKNOWLEDGE AND AGREE THAT ANY APPLICABLE FEES AND OTHER CHARGES ARE NON-REFUNDABLE IN WHOLE OR IN PART EXCEPT AS FOUND IN OUR REFUND POLICY. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.
5.3. Refund Policy. No refunds shall be provided except as provided in this paragraph. Once your rental history has been reported to a credit bureau and your credit score has been updated, you are eligible for a refund. If you are unsatisfied with the effect the reporting of your rental history has on your credit, you may request a refund within 7 days from the time your rental history was reported. If the 7-day period falls outside a business day, such request must be made the next business day. There are no exceptions to this policy. You understand that this policy applies even if your rent was not reported to a credit bureau if such failure was not the fault of Positive Rent Reporters, including instances where you failed to provide documents requested to verify your identity, provided false documents, or if your landlord failed to cooperate in your rent verification or in establishing their identity. Furthermore, the credit bureaus do not allow reporting of commercial properties. If you attempt to report a commercial property, a refund will not be issued. In addition to the above, Positive Rent Reporters prohibits self-reporting of rent payments for properties for which the user holds title ownership or any direct financial interest. Any attempt to self-report in violation of this policy will result in the immediate termination of services, and the user will not be eligible for any refunds. Any requests made under this paragraph must be communicated via email to cancellations@positiverentreporters.com.
5.4. Account Security. Maintaining account security is very important. You are solely responsible for maintaining the confidentiality of your account password. You agree to notify Positive Rent Reporters immediately if you become aware of any unauthorized use of your password or of your account.
5.5. Account Sharing or Transfers. You may not register an account for anyone but yourself. Accounts may not be sold, traded, gifted or otherwise transferred at any time under any circumstances. You may not share your account with, or disclose your password to, anyone else.
5.6. Cancellation by You. You have the right to cancel your subscription or your account at any time. You may cancel either your subscription or your account using one of the methods below:
Call customer service at (626)737-6100. Email cancellations@positiverentreporters.com with the subject line “Cancel My Account”. To help us better understand our tenants and their experience, please include the reason for your cancellation in the body of the email, although this is not required. Contact us via Live Chat through the “Contact Us” tab at www.positiverentreporters.com. If you cancel a subscription, you may use your subscription until the end of your then-current subscription term.